Health protocols at Arcus due to COVID-19

Arcus Suites | Pool & Garden

Health protocols that are applied at Arcus Suites due to COVID-19

Action plan
The Hotel has developed an action plan and individual protocols for each section of the establishment to take measures, prevent and manage suspected Covid-19 cases in order to limit the spread of the virus to staff and guests.
The action plan is conformed by the recommendations of Greece’s public health organization – EODY.
According to the plan, the hotel management has appointed a health coordinator to supervise that protocol is being followed and a doctor on call who will act on the instructions of EODY for testing suspected cases of Covid-19.

The Hotel informed all stakeholders (employees, guests, contractors, suppliers, visitors and the public) on the measures of its action plan.

Hotel staff
All staff members:
• are aware of how the Covid-19 virus is transmitted and able to provide information to guests.
• are trained on practices for cleaning and disinfecting identified spots, on following hygiene rules to avoid transmitting the virus (frequent hand washing, avoiding handshakes, physical distancing, avoiding contact of hands with eyes, nose and mouth and respiratory hygiene).
• are provided with personal protective equipment (masks, gloves).
• undergo thermal screening every morning.

• Antiseptic for the guests, next to the hotel entrance.
• Check in και Check out in outside area (when weather conditions allowed it).
• Web – paperless Check in (e-concierge service)
• Frequent disinfection of reception desks.
• Staff members are keeping the appropriate distance (at least 1,5 meters from customers).
• When requested, staff is capable to inform guests on the hotel’s rules and the new measures taken.
• The Hotel provides information leaflets on basic health instructions and useful coronavirus-information for guests through the public screens and room TVs.
• For any case of emergency, a medical kit is available which includes disposable gloves and masks, antiseptics, cleaning wipes, apron, long-sleeved robe and laser thermometer.
• Staff is able to identify symptoms and report them to the health coordinator.
• All key are disinfected.
• Non-hotel guests are prohibited from entering hotels.
• Mandatory extension of duration of check-out and check-in times between stays (check out by 11am and check in from 3pm) so that rooms can be thoroughly cleaned and disinfected and aired out through natural ventilation.

Cleaning, disinfection, housekeeping
• The Hotel implements improved disinfection and deep cleaning practices in accordance to EODY instructions.
• In addition to the normal cleaning procedures, the public areas, the main entrance, reception, door handles, counter tops, tables, handrails, elevator knobs and other “high-frequency “touch points” are being sanitized and disinfected frequently each day.
• Hand sanitizers are present in each public area.
• “Personal” hand sanitizers in each room
• Guest rooms are receiving additional cleaning upon departure, paying particular attention to touch points.
• The daily cleaning and change of sheets, pillowcases and towels is carried out only upon request from guests.
• We have removed from all rooms, every object such as extra pillows, bedding and shared multi-purpose items such as menus, magazines, etc.
• TV and other controls have disposable covers.
• Fabric surfaces (e.g. furniture upholstery) are cleaned with a steam appliance.
• If it is possible due to availability between stays of guests, the rooms remain empty and ventilated for 24 hours.
• Customer information with special marking on when and how the room was cleaned.

Air condition in rooms
• Room individual fan coil air condition filters, has been replaced with new washable.
• Each room has an independent ventilation network. Ventilation systems provide fresh, clean air. Continuous ventilation is performed to prevent virus recurrence.
• Regular maintenance and chemical cleaning of fan coil.
• Continuous filter cleaning.

Public areas
• Social distancing rules applied in public areas include lobby, seating area, outdoor seating, etc.
• Signage and floor markings are present to remind customers to keep their distance from one another.
• Installation of antiseptic solutions in all public areas.

Swimming pool
• Number of bathers: the crowding density in hotel pools is calculated with an index of 5 m2 of water surface per person (total of 8 persons for 40sqm).
• Physical distancing:
• The layout of seats on swimming pool decks (sunbeds, chairs, sun loungers, etc.) should be such so that the distance between the ends of the seats of two people under two different umbrellas be at least 2 meters in each direction.
• All sunbeds seats, tables, personal storage boxes, price lists and any other items should be disinfected after a guest leaves and before used by another guest.

Hotel log book
For public health protection, hotel would keep an updated record of staff members and all guests staying at the hotel – name, nationality, date of arrival and departure, contact details (address, telephone, e-mail), so that communication is possible if a coronavirus case is identified at a later time.
The General Regulation on Personal Data Protection (GDPR) would be observed and all staff members and guests must be informed that their information will be kept on file for reasons of public health protection.
It is necessary to record and update all events that may occur in the log book.

Five Virgins (nuns) of Argyroupoli

On the way to the settlement of Kato Poros, east of the village of Argyroupoli, in the municipality of Rethymno, descending to a beautiful gorge, is the church and the tomb of the Saints Five Virgin’s and, next to it, five carved rooms on the rock, where, according to tradition, the ascetics virgins lived five saints, honored in the area.

The entire site is located in the area of ​​the Greco-Roman cemetery of the ancient city of Lappa, (it is also called “Lappa cemetery”) which had recently been excavated with particularly important findings. The very tomb of the five saints, as well as the five carved rooms, where tradition places their ascetic life, are tombs of the Greco-Roman period, which were apparently used by the saints a few centuries later. It is one of the most important sanctuaries on the eastern side of the prefecture of Rethymno and one of the most beloved to our people Orthodox pilgrimages, with a history of centuries, recorded by Western European travelers since the 15th century.

5 Virgins ChurchLappa was an ancient city of Crete, extremely important and the seat of a diocese, which probably included the settlement of Rithymna (today’s Rethymno). It was destroyed by the Arabs in the 9th century AD. Today’s Argyroupoli is built on the same location site, of great historical and archaeological importance. The city of Rethymno is watered from the waters of Argyroupoli, known also as “sources of Agia Dynami” or “Springs of Argyroupoli” or “Argyroupoli waterfalls”.

The Holy Five Virgins, from the time that the historical memory survives until 2014, were celebrated in their temple, which communicates with the place of their tomb, on the Tuesday of the sacramental week (Easter Tuesday) week after Easter, while on Holy Tuesday Christians from Argyroupoli, especially women, as well as from other villages in the area, went to the temple, cleaned, reminisced, lit candles and received from the holy water that gushes from the shrines of the saints. Since 2015, the Holy Metropolis of Rethymno and Avlopotamos and the parish of Argyroupoli have carried the celebration on the Saturday of Diakainisimos, as the most suitable day for the event.

5 Virgins Church, Lappa cemeteryDuring the Feast of the Five Saints, local shepherds lead their herds to the church location, which are blessed by pastors. Then they milking their sheep and after the end of the Divine Liturgy, they offer the milk to the pilgrims and the visitors, along with a piece of fresh Cretan cream cheese and local treatments. Milk is also sent by many breeders who are unable to attend. In fact, some of them they have arranged (promised) the supply of milk, praying for their flock, especially in cases of illness.

The names of the Saints Five Virgins are recorded in 1577 by Francesco Barozzi – who copies them from hagiography in their temple – as Thekla, Maria, Martha, Ennatha (or Enneim) and Mariamna. These saints, who are described as “Five Normal Virgos” (nuns, who lived in the world and, in parallel with their spiritual life, indulged in social work), are honored by the Orthodox Church on June 9, so For several years now, the church of the Holy Five Virgins in Argyroupoli has been operating on that day, but with less brilliance.

Due to COVID-19 pandemic measurements to stop the spread of the virus, this year the celebration had been moved to the Tuesday the 9th of June.

Undoubtedly, the most important testimony to the Holy Five Virgins is that of Francesco Barozzi, a 16th-century lord of Venetian Venetian, born in the village of Agios Konstantinos in Rethymno, near Argyroupoli. He was a mathematician with a variety of scientific interests, author of many books and founder in Rethymno of the Academy of Vivi (Living), the first club of scholars of the Renaissance in Greece. In 1577 he published the Description of Crete (Descrizione dell ’Isola di Creta), which states the following:

In the periphery of the city of Rethymno there are ruins that cover more than five miles; they belong to the ancient city of Lampi or, according to other authors, Lappi and Lappa. (…)

5 Virgins Church, Lappa cemeteryIn the same valley, there are five carnivores in a cave, one next to the other, carved in stone, three long and two square, which were monuments to the Lappeans. There, after the destruction of the city during the period of persecution, five virgins, Rodion, Thekla, Mariamni, Anaim and Martha, were martyred, and their bodies were placed in these five sarcophagi.

From then until today a great miracle happens there: the carnivores are sometimes full of water and sometimes empty, sometimes some of them are full and the rest are empty, sometimes they are all half full, sometimes some full to the middle, more or less, and others completely full or completely empty. This water is not known where it comes from, because in the carnivores it is in no way distinguishable from where it gushes, nor does the cave drip from its roof, nor from where it leaves.

The water is sweet and very good, neither too cold nor too hot, but of moderate temperature, clear, clean and free from any kind of odor, easy to digest and healthy to drink. It is probably a holy grail, which is why many patients drink it with respect and are healed. Others still send there from remote areas to get water and this is maintained and never stinks. I can certify this myself, because I transferred it to Venice and it was preserved, nor did it ever smell.

This miracle appears every season of the year, both in winter and in summer. Sometimes in July, August and September, when the island’s waters are scarce, in summer it never rains in Crete, these carnivores are full of water, while in the winter the waters increase, they are empty and completely dry with dust inside. It also often happens that different people go there on the same day and some of them find them full and others empty, others half full, others one part full and the other empty; others happen to find them empty and, while they are still there, to they see them slowly filling up, without being able to locate where the water comes from, and others find them full and, while they remain there, they see them slowly emptying and remaining completely dry, without being able to see where they come from. the water leaves, which is truly wonderful and supernatural.

Due to this miracle, a small Orthodox church was built in the cave many years ago. The five virgins with their names are painted on its wall. The church is often visited by many locals and foreigners who go there to watch the service, see the miracle and drink with great reverence from that water and take with them, a fact that is unnoticeable and memorable.

“(Francesco Barozzi, Descrittione dell ‘Isola di Creta (Description of Crete) 1577/8, edited by Stefanos Kaklamanis, Vikelaia Municipal Library, Heraklion 2004, pp. 312-314; the Italian text on pp. 232-234).”

Translated from the article of Θεόδωρος Ι. Ρηγινιώτης (Theodoros I. Riginiotis):