Health protocols at Arcus due to COVID-19

Arcus Suites | Pool & Garden

Health protocols that are applied at Arcus Suites due to COVID-19

Action plan
The Hotel has developed an action plan and individual protocols for each section of the establishment to take measures, prevent and manage suspected Covid-19 cases in order to limit the spread of the virus to staff and guests.
The action plan is conformed by the recommendations of Greece’s public health organization – EODY.
According to the plan, the hotel management has appointed a health coordinator to supervise that protocol is being followed and a doctor on call who will act on the instructions of EODY for testing suspected cases of Covid-19.

Communication
The Hotel informed all stakeholders (employees, guests, contractors, suppliers, visitors and the public) on the measures of its action plan.

Hotel staff
All staff members:
• are aware of how the Covid-19 virus is transmitted and able to provide information to guests.
• are trained on practices for cleaning and disinfecting identified spots, on following hygiene rules to avoid transmitting the virus (frequent hand washing, avoiding handshakes, physical distancing, avoiding contact of hands with eyes, nose and mouth and respiratory hygiene).
• are provided with personal protective equipment (masks, gloves).
• undergo thermal screening every morning.

Reception
• Antiseptic for the guests, next to the hotel entrance.
• Check in και Check out in outside area (when weather conditions allowed it).
• Web – paperless Check in (e-concierge service)
• Frequent disinfection of reception desks.
• Staff members are keeping the appropriate distance (at least 1,5 meters from customers).
• When requested, staff is capable to inform guests on the hotel’s rules and the new measures taken.
• The Hotel provides information leaflets on basic health instructions and useful coronavirus-information for guests through the public screens and room TVs.
• For any case of emergency, a medical kit is available which includes disposable gloves and masks, antiseptics, cleaning wipes, apron, long-sleeved robe and laser thermometer.
• Staff is able to identify symptoms and report them to the health coordinator.
• All key are disinfected.
• Non-hotel guests are prohibited from entering hotels.
• Mandatory extension of duration of check-out and check-in times between stays (check out by 11am and check in from 3pm) so that rooms can be thoroughly cleaned and disinfected and aired out through natural ventilation.

Cleaning, disinfection, housekeeping
• The Hotel implements improved disinfection and deep cleaning practices in accordance to EODY instructions.
• In addition to the normal cleaning procedures, the public areas, the main entrance, reception, door handles, counter tops, tables, handrails, elevator knobs and other “high-frequency “touch points” are being sanitized and disinfected frequently each day.
• Hand sanitizers are present in each public area.
• “Personal” hand sanitizers in each room
• Guest rooms are receiving additional cleaning upon departure, paying particular attention to touch points.
• The daily cleaning and change of sheets, pillowcases and towels is carried out only upon request from guests.
• We have removed from all rooms, every object such as extra pillows, bedding and shared multi-purpose items such as menus, magazines, etc.
• TV and other controls have disposable covers.
• Fabric surfaces (e.g. furniture upholstery) are cleaned with a steam appliance.
• If it is possible due to availability between stays of guests, the rooms remain empty and ventilated for 24 hours.
• Customer information with special marking on when and how the room was cleaned.

Air condition in rooms
• Room individual fan coil air condition filters, has been replaced with new washable.
• Each room has an independent ventilation network. Ventilation systems provide fresh, clean air. Continuous ventilation is performed to prevent virus recurrence.
• Regular maintenance and chemical cleaning of fan coil.
• Continuous filter cleaning.

Public areas
• Social distancing rules applied in public areas include lobby, seating area, outdoor seating, etc.
• Signage and floor markings are present to remind customers to keep their distance from one another.
• Installation of antiseptic solutions in all public areas.

Swimming pool
• Number of bathers: the crowding density in hotel pools is calculated with an index of 5 m2 of water surface per person (total of 8 persons for 40sqm).
• Physical distancing:
• The layout of seats on swimming pool decks (sunbeds, chairs, sun loungers, etc.) should be such so that the distance between the ends of the seats of two people under two different umbrellas be at least 2 meters in each direction.
• All sunbeds seats, tables, personal storage boxes, price lists and any other items should be disinfected after a guest leaves and before used by another guest.

Hotel log book
For public health protection, hotel would keep an updated record of staff members and all guests staying at the hotel – name, nationality, date of arrival and departure, contact details (address, telephone, e-mail), so that communication is possible if a coronavirus case is identified at a later time.
The General Regulation on Personal Data Protection (GDPR) would be observed and all staff members and guests must be informed that their information will be kept on file for reasons of public health protection.
It is necessary to record and update all events that may occur in the log book.

From June 15th Greece is welcoming back visitors, without COVID-19 test

2020 Season would start on the June 15, the day Greece will open welcoming back flights from abroad, as it was just announced (20/05/2020, 18:30)

Greek Prime Minster Kyriakos Mitsotakis had address the nation, announcing the plan to support economy, employment and tourism after the COVID-19 measurements.

“The transition from today’s uncertainty to tomorrow’s security is based on three pillars: employment support, tax cuts and boosting entrepreneurship,” he said.

Specifically referring to tourism business, the PM said “Greece’s 2020 season will begin on June 15th, coinciding with the date the country’s seasonal hotels will open their doors. Also Greece’s year-round hotels will open June 1st.

International flights will be welcoming from June 15th Greece,  initially only at Athens International Airport. Starting From July 1st, all Greek airports will be open to flights from abroad.

According to Mitsotakis, Greece’s visitors will undergo sample tests when required and must abide by the country’s general health protocols (that would be announced soon), which however “will not cast a shadow over our bright sun or natural beauty”.

It was announced that Greece’s incoming tourists will not need to have a COVID-19 test prior to travel nor will they be quarantined after arrival in order to enjoy their stay.

Minister of Tourism Theoharis has announced detail schedule for “Restart tourism” planning. As he said:

“Αuthorities will boost the healthcare capacity of several tourist destinations by providing tests and doctors, as well as an operational plan for the handling of possible infections (a hotel doctor, quarantine areas and transfer to a health facility).

Tourists will be allowed to enter Greece without taking a coronavirus test or remaining in quarantine when international flights restart on July 1, but health officials will conduct spot tests when required”

With information from: gov.gr & news.gtp.gr & ekathimerini.com
Photo credits: http://www.visitgreece.gr/en/downloads/wallpapers

18th months Voucher for lost holidays in Greece due to covid19 pandemic

Through Greek Parliament the Tourism Ministry had pass, on the 13th of April, a legal clause allowing tourism enterprises to compensate their clients – individuals and tour operators – who have already made down payments for bookings that cannot be followed through due to restrictions in hotel operation and travel, with the issue of an 18-month open-date voucher.

That issue is of vital significance for tourism companies that are already facing liquidity problems. Albeit understandable, the demand by hotel customers for the return of deposits generates tension between them and the hoteliers.

Germany, Italy and other countries have already passed similar clauses,  with full compatibility with European law.

In practice, for a customer who may have booked a holiday for this Easter, this means that instead of having their money returned, they will get a voucher of the same value which they may use later on another trip.

This measure is considered a very important move toward saving the tourism industry in Greece as it eases the payment chain while offering a solution to consumers who may have booked their holidays some time ago so they do not lose their money.

Article based on: https://www.ekathimerini.com

Navigate through Corona Virus (covid-19)

Arcus suites commitment to you,
our guests, as we navigate through corona virus (covid-19) pandemic

We are actively monitoring the novel corona virus (COVID-19) updates from the World Health Organization and the Hellenic (Greek) Ministry of Health, and will continue to respond based on the best advice of governments, public health authorities and medical professionals.

CoronaVirus

In compliance with the Greek government measures, to stop the spread of the corona virus, all Greek lodges will remain temporarily closed until May 30th.

As it has always been, the safety and security of our guests and team members remains our highest priority. We are doing everything we can to ensure your travel safety and provide maximum flexibility as the situation around novel corona virus (COVID-19) continues to evolve.

Till then stay safe
Till then stay safe

If you have made a reservation until April 30th you can postpone it (according to availability) until the end of October of 2021 (18 months) without penalty or extra charge.

Your Travel Flexibility

We remain committed to offering you flexible booking options. Given these unique circumstances we are making additional adjustments to our individual booking policies to give you extra peace of mind:

Existing Reservations. All reservations – even those described as “non refundable” that are scheduled for arrival before 30 April 2020, can be postponed without any penalty or extra charge, for new reservation dates, for accommodation any time until the 31 December 2021 (21 months from today).

New Reservations. Any reservation you make, even those described as “non-refundable”, that are booked between today and 30 April 2020 for any future arrival date, can be changed or postponed at no charge up to 48 hours before your scheduled arrival.

All postponed reservations will be re-confirmed depending on our availability for the new dates.

Till then stay safe
Till then stay safe

Your Travel Safety

We take great pride in maintaining the highest standards of cleanliness and hygiene to ensure the health of our staff and guests, minimizing any risk. In response to the corona virus, we have taken additional measures developed in consultation with global and local public health authorities, including the World Health Organization and Hellenic (Greek) Ministry of Health, to make our cleaning and hygiene protocols even more rigorous:

  • Our personnel are receiving ongoing briefings and enhanced operating protocols.
  • All Housekeeping staff service and clean/sanitize guestrooms each day.
  • All “high-touch” areas are now being treated with additional disinfectant/sanitizer on a daily basis (public door handles, etc).
  • We will continue to adjust food and beverage service in accordance with current food safety recommendations.
  • We have increased the deployment of antibacterial hand sanitizers.
  • Hand sanitizer is available in the common areas for your use.
  • Travel-sized bottles of hand sanitizer are available in each room. You are welcome to take these bottles with you.

In addition to the above, we remain available to answer any specific questions you may have.

Once again, thank you for choosing us.

Till then stay safe